We, Rock Surface Solutions, are committed to protecting the privacy of our customers and users. This Privacy Policy describes how we collect, use, store, and share your personal information when accessing or using our services, in compliance with the General Data Protection Law (LGPD – Law No. 13,709/2018) and other applicable legislation.

Information We Collect

We may collect the following types of information:

• Personal Information: name, email address, phone number, CPF/CNPJ, residential and/or business address, and other information necessary to provide our services.
• Browsing Data: information about how you access and use our website, including IP address, device type, browser, pages visited, and browsing duration.
• Cookies: we use cookies and similar technologies to collect data that improve your experience on our website, such as language preferences and customized settings.

How We Use Your Information

The information collected is used to:

• Provide and Manage Services: ensure the delivery of our services, process payments, and fulfill our contractual obligations.
• Improve User Experience: personalize the content you see, analyze website performance, and conduct testing and research to improve our services.
• Communication: send emails and other forms of communication related to updates, promotions, and other information relevant to our services (with the option to unsubscribe at any time).
• Security: monitor suspicious activities, fraud, and ensure the protection of our systems.

Sharing of Information

We may share your personal information with:

• Service Providers: third parties that assist us in operating the website and providing services, such as hosting providers, payment services, and marketing tools.
• Legal Authorities: when required by law or necessary to comply with legal obligations, court orders, or legal proceedings.
• Business Partners: when necessary to provide a joint service, respecting the legal bases and obtaining prior consent when applicable.

Data Storage and Security

Your data is stored on secure servers, and we have appropriate technical and organizational measures in place to protect your information against unauthorized access, alteration, disclosure, or destruction. However, please remember that no internet transmission or electronic storage method is 100% secure.

Data Subject Rights

In accordance with the LGPD, you have the following rights regarding your personal data:

• Access your personal information;
• Correct or update your data;
• Request the deletion or anonymization of your data, when applicable;
• Withdraw consent for the use of your data;
• Request data portability.

To exercise these rights, please contact us via email at contact@rockssa.com.

Data Retention

We will retain your personal information for the period necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any changes will be communicated through our website or other appropriate means.

Contact

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us via email at contact@rockssa.com or by phone at (689) 237-7014.